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Returns and Exchanges

YELLOOW offers a refund or exchange on any unpackaged, unworn hair or eyelash extensions within 90 days. The product(s) being returned must be in new, resalable condition. All sales are final for sale items or gift certificates and cannot be returned or refunded.

Exception: YELLOOW Lash & Brow Serum may be returned within 90 days even if the product has been opened and used if you are not satisfied with the product results.

Products ordered directly from YELLOOW.com may be returned with the packing slip, which has the return address listed. If products were purchased directly from a YELLOOW representative’s personal inventory, please contact the YELLOOW representative to begin the return process. If contact with the representative is not possible, contact YELLOOW customer support for assistance by emailing [email protected]. We are happy to help.

Please consider the following when returning or exchanging product(s):

1. Products must be returned in their original packaging, accompanied by an original proof of purchase. This could include your packing slip, a copy of your order confirmation email or a copy of your return confirmation email.

2. Was the order missing a product or did the order contain the wrong product? If so, please notify us within 14 days from your order date.

3. If a replacement product is needed due to a manufacturer’s defect, please contact customer support by emailing [email protected] for assistance. Examples of manufacturer’s defect:

a) Non-functional clip(s)

b) Abnormal discolorations (beyond normal variations in natural colors)

c) Hair extension that differs from length described

4. Refunds take time. Refunds are processed within 5-business days after your return has been received. Once the return is processed, the refund should be available within 1-10 business days, depending on your credit card company and/or their billing cycle.

5. Refunds for personal payments to a YELLOOW representative are handled by the representative. See above.

Return FAQ

My product is on back order. Can I cancel it?

Yes. If your product is on back order and hasn’t shipped yet, you can cancel your order for a full refund. Please contact the YELLOOW customer support for assistance by emailing [email protected].

When will I receive my refund?

Refunds are processed within 5-business days after your return has been received. Once the return is processed, the refund should be available within 1-10 business days, depending on your credit card company and/or their billing cycle.

How do I return a YELLOOW product if it was a gift?

All products must have the original order number to be returned. We are happy to help find the order number for products received as a gift. Contact YELLOOW customer support for assistance by emailing [email protected] We will need the name and/or email address of the person you received the gift from. If the product is returned within 90 days of original purchase, we are happy to process an exchange or issue you store credit towards a different product.

I purchased a product from a YELLOOW representative’s Sample Sale or directly from their table at an event. Can I return it?

When purchasing products from a Sample Sale or from an event with cash or check, please follow up directly with the YELLOOW representative for information regarding returns.

How do I get refunded for product purchased with cash or check?

If products were purchased directly from a YELLOOW representative’s personal inventory using cash or check, please contact the YELLOOW representative to begin the return process. If contact with the representative is not possible, contact YELLOOW customer support for assistance by emailing [email protected]. We are happy to help.

Where do I send my return?

Returns are sent to the following address:

Yelloow, LLC

c/o Go-2 Shipping

12248 S. Lone Peak Parkway #106

Draper, UT. 84020

Include the packing slip and reason for your return.

Before returning any product, please refer to the return policies detailed above.

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